• Program Director

    Job Locations US-KS-Hutchinson
    Primary Posting Location : Address
    3200 Plaza East Dr
    Primary Posting Location : City
    Primary Posting Location : State/Province
    Primary Posting Location : Postal Code
    Primary Posting Location : Country
    Requisition ID
    Position Type
    Full Time
    Client Services/Account Management
  • Summary

    Program Director


    Program Director is responsible for the management and development of a group of Associates, Retail Analytics, and Area Supervisors. This position is the “Communicator” of the ISE program to the Retailer and Vendor/Broker partners. Position owns representing the Company, our retailers, and our suppliers by effectively supervising and managing reset and project work.  The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and is effective at leading and managing a geographically distributed team.  They must possess excellent organizational skills, strong communication skills, computer skills, and the ability to build relationships with business partners.  Performs other duties as required and assigned.


    We are proud to be an Equal Opportunity Employer.


    The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.


    Job Duty


    Provide effective leadership and management to team in assigned geographic market by interviewing and hiring candidates, on-boarding and training new associates, managing performance and career development, managing conflict and personnel issues, and providing coaching, mentoring, and support.
    Develop a strong understanding of business model, including but not limited to Supplier and Retailer details and expectations, and the specific details of the set/project work processes.
    Act as the primary interface with Suppliers and Retailers in assigned market to establish and manage business partnerships and generate new business.
    Direct and manage set/project work in market to completion, on time, and with high quality results, and ensure Supplier and Retailer expectations are being met.
    Partner with Retailer to initiate new project requests.
    Manage retail billing for Retailer mandates.
    Provide direction and support to team to include business best practices and Retailer cycle requirements/instructions.
    Partner with team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build an effective working relationship.
    Report and discuss observations, issues, and business solutions with Company Leadership.
    Effectively and accurately work with various applications to develop and initiate set/project work, develop and distribute set/project work documentation and information, maintain profiles and assign set/project work, monitor progress and status of set/project work, record and manage work mileage, work expenses, and work time and attendance, and complete and manage training activities.
    Effectively and accurately prepare, process, submit, and manage documentation related to assigned set/project work and team.
    Performs other duties as assigned and required.


    Supervisory Responsibilities


    Direct Reports

    - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources


    Indirect Reports

    - May delegate work of others and provide guidance, direction and mentoring to indirect reports


    Travel and/or Driving Requirements


    - Travel and Driving are essential duties and function of this job 

    - Travel up to          25%


    Minimum Qualifications


    The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

    Education Level: (Required):    Bachelor's Degree           or equivalent experience



    Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field)

    8+ Years of experience in progressive management/supervisory experience
    • Prior broker, Retail, Retailer Service or Merchandising experience preferred


    Skills, Knowledge and Abilities


    Excellent Written & Verbal Communication Skills

    Decision Making Skills

    Strong Priortizing Skills

    Ability to Develop Strategic Plans to Grow Business

    Team Building Skills

    Research & Analysing Skills

    Good Interpersonal Skills


    Environmental & Physical Requirements


    Office / Sedentary Requirements

    Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 


    Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


    Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

    Important Information

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.                                 


    The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


    The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.  All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment.  Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.


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